Fixing Nespresso U / Nespresso EN 210 coffee not coming out of spout

With this model its possible for the duct to not move properly and so the coffee goes straight down the back down into the drip tray. Its easy to fix and doesn’t require any tools. (although a small flat head screwdriver and a credit card are handy)

You will need to possibly buy a part, so its a good idea to read this whole guide before starting. Any time you see numbers in brackets eg (24) that means I am referencing a part from the official parts list at the bottom of this page)

First you need to verify that it is in fact the improperly moving spout(7) that causing the issue so you need to take the front cover off. This is quite straight forward but you will need to apply a bit of force to the sides to get into the machine.

2016-07-23 11.59.34 HDR

  1. Unplug the machine from the wall
  2. Remove all the bits you can, water tank, milk frother, drip trays etc 2016-07-23 12.01.39 HDR
  3. Pull the bottom of the outer cover (1) outwards.  They should click out then you can pull them a little bit to remove the front cover

4. Once the front cover(8) is removed, plug the machine back in, put the water tank (24) back on with water in it.

5. You dont need to put a pod in, but if you flick the pod opening back and forward you can inspect the operation.

If the duct(7) doesn’t move up and down, or gets pushed forward when the distributor (34) moves forward then this guide might be for you.

What has happened is the there are two little plastic guides on the front of the distributor (34) that have probably broken off 

You Could try and use some super glue and make new guides with some plastic nibs, for example cut some short bits off a cotton bud stick 2-3mm long and glue them here on here.


But I found it easier to just buy the part, they are quite cheap on ebay (I just searched “nespresso en 210 distributor” and found one for AU $8.75 )

Removing and re-attaching the part is easy, but can take a few goes to get the bit where you need it.

6. turn the machine on and open and close the pod lid(54) until the distributor(34) starts moving

7. when it is all the way at the back turn the power off at the wall. this will allow you to remove the spout (7)

8. I found it easiest to remove the spout(7) by squeezing it in the middle then pushing the spout(7) into the machine.

Once the spout (7) is removed you need to get the distributor (34) closer to the front of the machine so you can pry it off.

9. Turn the power on and off at the wall and move the pod switch/lid (54) until you get the Distributor(34) top to be visible in the gap between the top and the front. it might take a few goes to get it where you want it to be.

Ideal position for the distributor removal
Ideal position for the distributor removal

10. Now you can use a screwdriver, or a kitchen knife or any suitable thin blade type thing to push the tab at the top off the distributor(34) off the infuser(33). Where the screwdriver is placed in this picture lets it come up and off easily.

pry the catch up to release the distributor
Pry the catch up to release the distributor

11. Remove the Distributor from the machine

I didn’t need to move the Infuser(33) back to remove the old distributor(34) but you might need to. Try not to though, as the infuser moving forward might damage the machine. If you are worried about this, leave it more or less in place but not clipped in, then it shouldn’t push things around too much.

The Distributor released. now just need to remove it from the machine
The Distributor released. now just need to remove it from the machine
Nespresso EN 210 Spout removed and New Distributor
Nespresso EN 210 Spout removed and New Distributor

Now we just do everything in reverse.

  1. Fix or get your new distributor(34)

2. Place it back into the machine where you took the old one out. I found it easiest to place the bottom clip in first, then I applied a bit of pressure with a screwdriver to get the top clip over the latch.

you can test the distributor(34) is working now but turning the machine on and opening and closing the pod cover/switch until the machine tries to make a coffee, it doeskin need a pod and will just make hot water.

3. Move the Distributor(34) to the back of the machine using the power method mentioned above. (video for step 7 of the disassembly)

4. replace the spout (7) whichever way you find easiest. I found putting in in from the rear to be the most straightforward.

You need to be careful here to get the spout onto those little plastic guides and not break them. be patient 🙂

Carefully replacing the spout into the machine
Spout and Distributor all installed

Now you should do another test to make sure the spout moves up and down along the guides like it should. then you can replace the front cover (8)

5. To replace the front cover simply pull the sides out a little bit again and place it into the machine, I found I needed to click the covers back in afterwards to get a tight fit.

A quick note to be careful here. Kathryn from the comments below reports that “when putting the front cover back on, I snapped the 2 little tabs either side at the top of the outer cover, above and either side of the distributor in the outer cover itself. They are almost impossible to glue back on so now “

So take care 🙂

6. Enjoy a coffee

Parts list.



  1. Robert November 14, 2018 at 11:35 pm

    Thank you for this great tutorial! It saved my Nespresso U! You rock Sir!

  2. Manetti November 30, 2018 at 10:36 pm

    Thank you for this! So thorough and exactly what I needed. Only 3 days without my nespresso while I waited for the part to come from Amazon. You are awesome!

  3. George January 10, 2019 at 2:10 pm

    Great post. Thank you for the info. Had the same issue with a XN2501 🙂

  4. Rob January 23, 2019 at 6:27 am

    Sorted my machine – brilliant thank you!!!

  5. Denise January 25, 2019 at 8:48 am

    Thank you I was able to mend my machine

  6. Jonathan March 3, 2019 at 9:16 am

    Thanks. Just the extra info I needed to replace the drip stop that had become dislodged when a pod got mangled!

  7. Tony April 13, 2019 at 8:24 am

    Great work. Saved me buying a new machine

  8. Kathryn April 27, 2019 at 3:14 am

    Thanks so much for this solution! My machine works a treat now and I bought 2 of the distributors, just in case I broke one putting it in so now I have a spare.
    Given you were so great to add in some ‘take care’ notes along the way, a quick note that you might like to add near the end of the instructions at step 5…when putting the front cover back on, I snapped the 2 little tabs either side at the top of the outer cover, above and either side of the distributor in the outer cover itself. They are almost impossible to glue back on so now I cannot click the outer cover back in for a snug fit 🙁
    Still super happy that my machine now works though! Thanks again 🙂

  9. Hat June 12, 2019 at 8:01 am

    thank you so much mine is a C55 and it worked perfectly

  10. Robert June 16, 2019 at 2:42 am

    Thanks so much for this excellent tutorial. It turns out there was nothing broken on mine but after following your instructions and cleaning all the parts the flow was so much better that the root cause (pressure building up and leaking from the rear seal as it had nowhere else to go) was so much better.

  11. Cynthia June 26, 2019 at 9:44 pm

    Absolutely briliant, many thanks. I found that when fitting the new distributor, trying to fit the bottom clip first (many times) resulted in almost breaking the top tab, so for me, fitting the top tab first followed by the bottom tab was much easier.

  12. Keith June 29, 2019 at 3:16 pm

    I have a Pixie that makes clear hot water at times now after I found a gasket in the pod dump. The gasket looks like it might seal around the back of the pod inside of the infuser part. Would someone please take a small mirror and look into the back of the infuser to see if you see a black gasket around the 4 blades that cut the holes in the back of the coffee pods.

  13. Elise July 28, 2019 at 1:45 am

    Thank you so much for making this. We managed to fix our machine quite easily after sourcing a new part .

  14. Jess September 1, 2019 at 8:02 am

    Perfect advice thank you!! I managed to fix with a little super glue.. not as smooth as it should be so I’ve ordered the replacement part. Saved me buying a new machine 🙂

  15. Dan September 3, 2019 at 5:33 pm

    Had the same problem as Kathryn above but still very happy that the machine now works.

  16. Tom September 18, 2019 at 6:51 pm

    A big thank you from me as well!

  17. Ryan October 17, 2019 at 11:03 am

    Brilliant instructions and a massive $ saver! Part cost me around $17 with postage from Ebay – so much better than either taking to repair shop or buying a new one (which is probably the option I would have gone for). Instructions and videos were great and made replacing relatively straightforward. Thanks so much!

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